remakan is a private food journal. These terms apply to your remakan account in the app and on this website.
Who we are and how you agree
remakan is provided by its developer, an individual based in Malaysia ("we"), not a company.
The sign-in screen links these terms and our privacy notice. You agree to these terms when you sign in for the first time. If you do not agree, do not create an account. Opening a public page of this website does not create an account agreement.
Our privacy notice (our privacy policy) explains how we handle personal data. Agreeing to these terms does not replace consent where consent is needed. In particular, food suggestions, which send food names and notes to TypeSafe AI, need a separate choice. You can choose "Don't allow" and still use your journal.
Your account
You sign in with Apple or Google. Keep that account secure. Contact us if someone else can use your remakan account.
remakan is for people aged 18 and over. When you sign in, you confirm that you are 18 or older.
Your journal
You keep ownership of your notes and photos. You allow us to store and process them to provide your journal, sync your devices, make tags and recaps, and recover the service after a failure, subject to the choices in our privacy notice. Your journal is private. Only a place that you share is public, and its public page shows only Google's details for that place.
Only upload content that you have the right to use. Do not use the service to break the law, to get into another person's account, or to interfere with the service.
Place information and suggestions
Google Maps provides place information. When you use these features, the Google Maps/Google Earth Additional Terms of Service also apply. Place names, addresses, and ratings can be wrong or out of date. Check with the business before you rely on them.
Automatic food tags and dish families are suggestions. They can be wrong. They are not medical, allergy, or dietary advice, and they are not halal certification. Check with an appropriate source before you rely on them for those purposes.
Suspending or ending an account
We may limit a feature or suspend your account when we reasonably believe that this is needed to protect an account or the service from a security threat, to investigate a serious breach of these terms, to prevent unlawful use, or to meet a legal requirement. We limit the action to what is reasonably needed.
When it is safe and lawful, we explain the reason and give you a reasonable chance to correct the problem before we suspend the account. We may act at once when a delay would create a serious security risk, allow unlawful conduct, or break a legal requirement; we then tell you as soon as it is safe and lawful. You can ask us to review a suspension by emailing support@remakan.com. We review the reasons and tell you the result.
We may end an account for a serious breach that cannot reasonably be corrected, for repeated serious breaches after a notice, when a serious breach is not corrected within the reasonable period stated in our notice, or when a legal requirement prevents us from continuing the account. We never end an account because you decline food suggestions.
A suspension does not by itself delete your journal, and you can still ask for access, correction, or deletion. Before a planned ending of an account, when it is safe and lawful, we give you at least 14 days to ask for a copy of your journal and photos through support. If we must end an account at once, we explain how you can ask for the data that we may lawfully give you. We then handle deletion as our privacy notice describes.
You may stop using remakan at any time and delete your account in Profile or through support, as the privacy notice describes. Ending the account does not remove rights or obligations that arose before it ended.
Closing the service
We may close remakan or stop a large part of it. For a planned closure, we give at least 30 days' notice by email and in the app. The notice gives the closure date, the affected functions, the last date to ask for a copy of your journal and photos, and what happens to your data.
During the notice period, you can ask for your journal as a JSON file and your photo files through support@remakan.com. If you ask in time, we give you a reasonable chance to receive your copy before we delete the data. You can also delete your account earlier.
If a legal requirement or an urgent security problem prevents that notice period, we explain the change as soon as it is lawful and safe, and give you as much chance to get your data as we reasonably can. After closure, we delete personal data as our privacy notice describes and explain any retention that the law requires, and how we handle public shared-place pages. A closure does not remove any refund or other remedy that the law gives you.
The service and our responsibility
The app needs an internet connection. We provide remakan with reasonable care and skill, but we do not promise that it is always available or free of errors. We take reasonable steps to correct faults that are under our control. Keep your original photos, and check that a save or upload has finished.
Subject to rights that the law does not let us limit, we are responsible for loss caused by our breach of these terms, or by our failure to use reasonable care and skill, when that loss was reasonably foreseeable. We are not responsible for loss to the extent that it was caused by your unlawful use of the service, or by an event for which we have no legal responsibility. An outside provider's involvement does not by itself remove our responsibility for our own acts or omissions.
Nothing in these terms excludes or limits liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or any other liability that the law does not let us exclude or limit. Nothing removes your rights under applicable consumer or data protection law.
Law and disputes
These terms are governed by the laws of Malaysia. This does not remove consumer protections that apply to you and that cannot lawfully be excluded.
If you have a complaint, email support@remakan.com with the problem and the result that you want, and we try to resolve it fairly. You do not have to do this before you ask for an urgent remedy, complain to a regulator, or use a right to make a claim. Contacting us does not extend a legal deadline.
Subject to mandatory rules, the courts of Malaysia have non-exclusive jurisdiction over disputes about these terms. This does not prevent a claim before the Tribunal for Consumer Claims Malaysia where it has jurisdiction, a complaint to a regulator, or proceedings in another forum that the law makes available to you.
Changes to these terms
We may change these terms when the service or the law changes, to address a security risk, or to correct an error. We publish the new text as a new version and show the date when it takes effect at the top of its page. Earlier versions stay online.
For an important change to your rights or obligations, we explain the change and give at least 30 days' notice by email and in the app before it takes effect, and we ask you to accept it in the app before it applies to you. Silence alone is not acceptance. If an urgent legal or security requirement prevents the full notice, we explain why and give as much notice as we reasonably can. Until you accept an important change, the earlier terms continue to apply to you; if we cannot continue the service under them, we may end the account after at least 14 days' notice, with the chance to get a copy of your journal and photos described above. If you do not accept an important change, you can stop using remakan, ask for a copy of your journal and photos through support, and delete your account. We do not treat a refusal as misconduct. A change does not remove rights or claims that arose before it takes effect.
Small corrections that do not affect your rights or obligations take effect on the stated date. A change to these terms does not give consent for a new use of personal data: when new consent is needed, we ask for it separately before that use starts.
For help, see support.